My recent stay at MSP marriott airport was great. You might not realize but sometimes a good conversation can lead to free upgrades. Well, every time I stay at this property I am always up on the concierge floor. Some property you have to ask when you check-in for upgrade but not always. Well, my simple conversation with the front-desk person did some magic during my last stay. I noticed that every time I walk into the front doors, the lady knows my last name and always welcomes me with my last name. By the time I reach the desk, my room keys are ready and ready for my credit card swipe. She is always smiling and this time I made sure she knew what a great service she provides. I complemented her and her staff on what a great service you guys provide. Well, a simple compliment gave me a reward of room upgrade from concierge floor to suite.
Currently this hotel is going thru some upgrade so beware of that if you are planning on staying here. The bedding, flooring and electronics are still old fashion so it is not the new look that Marriott is pushing to every Marriott hotel and resort just yet(fitness center, restaurant and front desk has the new look.)
Saturday, October 31, 2009
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